FAQs

When will I receive my order?

We will send your item within 24 hours from our location in Melbourne. Please check your tracking information provided via email for delivery updates.  Please contact us prior to ordering if you have an urgent time frame and we will do our best to assist. COVID-19 is delaying the delivery times on parcels, Australia wide.

Do you offer International Shipping?
At this stage, we will be shipping only to customers in Australia. We hope that we will be able to reach overseas customers soon.

Do you ship to remote areas?
Australia Post is our delivery service provider, the majority of our items can be delivered using this service. However, depending on size and logistics, some items need to be shipped using a courier and may not be accessible to your area. If you feel you may have issues with your area, please email us at info@shiloves.com.au

If you do order and we cannot deliver due to your location, we will contact you to arrange a refund.

Do you offer Afterpay?
Yes, you can choose to pay using Afterpay at checkout. 

Can I cancel my order?
If your order has not been processed by us, we may be able to cancel it for you, with the exception of sale or promo code orders which cannot be cancelled or amended. Please email us at info@shiloves.com.au for queries.

Can I change or add to my order after I have placed it?
Unfortunately, we are unable to make any amendments to the order once it has been placed. Please email us at info@shiloves.com.au for queries.   

I love an item which is no longer online, can I still order it?
Please email us at info@shiloves.com.au and we will see what we can do for you. We can’t promise the stock, but we will try our best. We offer a notification service on 'out of stock' items, please sign up for this on the product page.

How do I know when you are having a sale?
Sign up for our newsletter and social medias and get exclusive offers, and sale announcements. Please follow us on social platforms (Instagram & Facebook) and newsletter subscription.

Are the items I want to order in stock?
It's important to remember items in a cart or wish list are not reserved. Please make sure that when you have added stock to your cart, you act promptly. Sometimes our customers are faster than our servers and on rare occasions we may need to cancel orders if we find that stock is not available for you. All orders are subject to availability. If an order is received that cannot be filled, we will issue a refund for that item. 

Will you let me know when an item get restocked? 
You can sign up to our notification service by simply entering your email when prompted on the product page. You will be notified as soon as this item is back in stock. 

Do you offer gift wrapping?
Yes, we sure do! Please add the details of the recipient in the shipping details and add a note at checkout. We can also include a card, please write your message in the note section at checkout.

Do you offer a 'Wish List' Service?
Yes, we sure do! You can let someone buy your items on your behalf by using our 'Ask To Buy' service. Add the items you love to your cart, then click on the bird icon on the right hand side of your screen. Follow the prompts to send your 'Wish List' to another person. Please don't forget to remove the items from your cart. They can now see your list and can complete check out for you!