Returns Policy

At SHI LOVES, we happily offer returns on all full price items, excluding sale items. We will accept returns for 'change of mind reasons' within 14 days of receiving your order. Refunds must be processed using the original form of payment (excluding shipping and handling charges). If you need to return an item, the postage cost is covered by the customer. Please allow 1-2 weeks for the funds to be refunded into your account.

To be eligible for a return, you must meet the following criteria:

  • The return must be within the 14 day period.
  • The product is not worn, damaged and is in the original packaging.
  • The original label/swing tag is intact and not damaged.
  • We do not refund or exchange on sale items.

RETURN PROCESS
Please contact us at info@shiloves.com.au with your order number and reason for return. We will then contact you regarding the required information to process your return. Once you have received confirmation from SHI LOVES, please send your item to: SHI LOVES, PO BOX 12035, Carrum, VIC, 3197, AUS.

EXCHANGES
We accept exchanges for full price items only. If you would like to exchange an item for another size or different style please contact info@shiloves.com.au within 5 days of receipt of order. Please ensure you have contacted SHI LOVES, before sending your items in the post.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be issued to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


FAULTY PRODUCTS
If your products are found to be faulty, the product will be refunded or replaced. This applies if the damage is the result of a manufacturing defect and not the result of normal wear and tear. 

If you feel this applies to your purchase, please contact us at info@shiloves.com.au,  before sending your items in the post. We will assess your situation and you will receive an email notification, regarding the outcome. Please send faulty products to: SHI LOVES, PO BOX 12035, Carrum, VIC, 3197, AUS.